Complaint

The buyer has the 15 days right right to without specifying reasons withdraw from the contract or contracts. Cancellations communicated to the supplier via e-mail to info@roko.si.

If the buyer has received the goods already and wishes to withdraw from the contract, the goods has to sent intact to the provider within 15 days of the sending of the withdrawal. All costs of returning goods shall be borne by the customer.

All received the goods the buyer can return intact and unchanged. If the buyer has already received damaged goods (the goods was damaged during transport), has to provide proof of that at the time of withdrawal that the goods is not damaged by the buyer.

The buyer, which has withdrawn from the contract will be refunded as soon as possible, but no later than 15 days after received the returned goods or within 15 days from the received notification of the withdrawal as long as the goods purchased was not yet received. Refunds are performed exclusively in writing communicated to the customer's bank account.

The buyer may not use the received goods without hindrance at all times of withdrawal from the contract because it is was not purchased for testing purposes.